9bbd1 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how 9bbd1 ("we", "us", or "our") collects, uses, discloses, and safeguards personal data obtained from players and visitors who access or use the 9bbd1 platform at 9bbd1.org and any associated mobile web interface (collectively, the "Platform"). This Policy forms part of the 9bbd1 Terms and Conditions and should be read alongside them.

By registering an account, making a deposit, or using any part of the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein. If you do not agree to this Policy, please do not use the Platform. We recommend reviewing this Policy periodically, as it may be updated from time to time.

2 Information We Collect

9bbd1 collects several categories of personal data, depending on how you interact with the Platform. The following describes what we collect and why it is necessary:

In some cases, we may also collect communication data — the content of messages you send to our support team via email or live chat. This data is retained solely for the purposes of resolving your query and improving our customer service quality.

3 How We Use Your Information

9bbd1 uses your personal data only for the purposes for which it was collected or for compatible purposes that you would reasonably expect. Specifically, your data may be used for:

• Account creation, maintenance, and verification — including age verification (21+ only) and identity verification (KYC) as required by our anti-money-laundering obligations.
• Processing deposits and withdrawals through bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and maintaining accurate financial records for each transaction.
• Delivering and improving the Platform experience — including personalising game recommendations, displaying relevant sports betting markets (such as BPL and IPL cricket), and optimising Platform performance across mobile devices used in Bangladesh.
• Security and fraud prevention — including monitoring for suspicious account activity, detecting multi-accounting, and investigating potential violations of our Terms and Conditions.
• Responsible gaming administration — applying deposit limits, session time-outs, and self-exclusion status as requested by players, and proactively monitoring for patterns consistent with problem gambling.
• Legal and regulatory compliance — retaining records as required by applicable anti-money-laundering and financial crime laws, responding to lawful requests from regulatory or law enforcement authorities, and resolving disputes.

4 Legal Basis for Processing

9bbd1 processes your personal data on the following legal grounds, depending on the purpose of the processing:

• Contractual necessity — processing required to perform the contract between you and 9bbd1, including account management, game delivery, and payment processing.
• Legal obligation — processing required to comply with applicable laws, including KYC and AML requirements, age verification obligations, and responses to lawful authority requests.
• Legitimate interests — processing for fraud prevention, security monitoring, Platform improvement, and responsible gaming oversight, where these interests are not overridden by your data protection rights.
• Consent — where we send you marketing communications about promotions, bonuses, or new game releases, we do so on the basis of your consent, which you may withdraw at any time by contacting us at [email protected].

5 Sharing Your Data

9bbd1 does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the described purpose:

• Game providers — certified game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive session identifiers and bet data necessary to operate their games within the Platform. These providers are contractually bound to process data only as instructed by 9bbd1 and in accordance with applicable data protection standards.
• Payment processors — bKash, Nagad, Rocket, Upay, and our card payment gateway provider receive the minimum data necessary to execute and verify your transactions. These providers are subject to their own regulatory obligations and privacy commitments.
• Regulatory and law enforcement authorities — where we are required by applicable law to disclose your data to a government body, regulatory authority, or law enforcement agency, we will do so. We will notify you of any such disclosure unless legally prohibited from doing so.
• Fraud prevention and security partners — anonymised or aggregated data may be shared with fraud detection services that help protect the Platform and its players. No individually identifiable data is shared with these services beyond what is strictly necessary to investigate a specific suspected fraud case.

6 Cookies and Tracking Technologies

9bbd1 uses cookies and similar lightweight tracking technologies to enable core Platform functionality and to understand how players use the service. We do not use advertising cookies or sell cookie data to ad networks. The cookies we use fall into the following categories:

• Essential cookies — required for the Platform to function correctly. These include session cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and cookies that store your language and display preferences. These cannot be disabled without breaking core Platform functionality.
• Analytics cookies — used to collect aggregated, anonymised data about how players navigate the Platform, which game categories attract the most engagement, and where technical errors occur. This data helps us improve the Platform. Analytics data is not linked to your personal account.
• Preference cookies — used to remember your settings between visits, including your preferred language (English or Bengali), display mode, and any responsible gaming preferences you have set. These are optional but enhance your experience.

You can manage cookie settings through your browser settings. Note that disabling essential cookies will prevent the Platform from functioning correctly and may log you out of your account. 9bbd1 does not use third-party advertising cookies or cross-site tracking pixels.

7 Data Retention

9bbd1 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data — retained for the duration of your account relationship with 9bbd1 and for a minimum of 5 years after account closure, in compliance with standard anti-money-laundering record-keeping requirements.
• Transaction and financial data — retained for a minimum of 5 years from the date of the transaction, in line with standard financial record-keeping obligations applicable to payment service providers.
• Support and communication data — retained for 2 years from the date of the last communication, after which it is securely deleted unless it forms part of an ongoing dispute or compliance investigation.

8 Data Security

9bbd1 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Our security measures include 256-bit SSL/TLS encryption for all data transmitted between your device and our servers, encryption of sensitive data fields at rest, strict role-based access controls limiting which staff members can access personal data, regular security assessments and penetration testing of the Platform, and automatic session expiry to protect inactive accounts.

While we take data security seriously and invest in appropriate safeguards, no digital platform can guarantee absolute security against all possible threats. You are responsible for keeping your own account credentials secure and for logging out of the Platform when using a shared or public device. If you suspect that your account has been compromised, contact us immediately at [email protected].

9 Your Data Rights

Subject to applicable law, you have the following rights over the personal data that 9bbd1 holds about you. To exercise any of these rights, contact our support team at [email protected] with your request and sufficient identification to verify your identity:

We will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for processing data rights requests unless the request is manifestly unfounded or excessive, in which case a reasonable administrative fee may apply.

10 Children's Privacy

The 9bbd1 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21 — whether through our age verification process or through a third-party report — we will immediately close the associated account, return any deposited funds (net of any winnings), and permanently delete all associated personal data.

11 Third-Party Services and Links

The 9bbd1 Platform integrates with third-party services to deliver its core functionality. These integrations are limited to the following categories, and all such partners are subject to contractual data protection obligations:

• Certified game providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others) — limited session and gameplay data is shared to enable game delivery within the Platform. These providers operate under their own privacy policies and data security frameworks.
• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard gateway) — transaction reference data is shared with payment providers solely for the purpose of processing and verifying financial transactions. Payment providers are subject to their own regulatory frameworks and privacy obligations under Bangladesh Bank regulations.
• Security and fraud detection services — anonymised, aggregated technical data (such as IP address risk scores) may be shared with specialist security services to protect the Platform from fraud, bot activity, and unauthorised access. No personally identifiable gaming or financial data is shared with these services.

12 Changes to This Privacy Policy

9bbd1 may update this Privacy Policy from time to time to reflect changes in our data practices, Platform features, or applicable legal requirements. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and, where reasonably practicable, by sending a notification to the email address associated with your account. The updated Policy will be effective from the date of publication on the Platform.

Your continued use of the Platform following the publication of any update to this Policy constitutes your acceptance of the revised Policy. We recommend that you review this page periodically to stay informed of how 9bbd1 protects your personal data. The effective date at the top of this page indicates when the Policy was last updated.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 9bbd1 handles your personal data, our dedicated support team is available 24 hours a day, 7 days a week. We are committed to resolving all data-related queries promptly and transparently.

Email us at: [email protected]

Privacy at a Glance

A plain-language summary of the most important points in this Privacy Policy. This summary does not replace the full Policy above.